FREQUENTLY ASKED QUESTIONS


FAQ about New York Vacation Apartments.

FAQ

Is New York Vacation Apartments a time share?
No, New York Vacation Apartments is a New York City based agency offering short term luxury vacation rentals in prime locations in New York. Guests can stay in the apartments 3 nights to 9 months.

How is this stay different than a hotel?
Staying in an apartment is very different than a hotel. Apartments are ideal for the independent traveler who desires space and an authentic New York experience.

Are there any other "surprise" charges besides the fee listed on the site?
No, our guests know all the fees before booking. We don't like surprises nor do we want to subject our clients to any hidden charges upon arrival in New York. Please note the New York Vacation Apartments Mission Stament.

Is it a good idea to have four people in a one bedroom apartment?
Even though the square footage of the apartment may justify the space needed for four guests, it will take away from the comfort of your stay. New York Vacation Apartments does not recommend guests sleeping on the sofa beds, some of our owners will charge an additional $350 per week per guest to compensate for the extra linens and towels. Even if you have small children, please consider booking a two bedroom apartment.

What about babies and toddlers, do you provide cribs?
Yes, guests can rent cribs and rollaway beds. Babies and toddlers are considered guests and if you are renting a one bedroom, your child will be considered a third guest hence billed an additional $350 per week if this is the policy of this specific owner.

Why should you book with New York Vacation Apartments?
Paris Luxe has been approved by the online Better Business Bureau. The latter has been instituted to ensure your peace of mind. New York Vacation Apartments focuses on quality versus quantity and caters to guests who don't want any surprises upon arrival in New York. The apartments showcased on the website are of excellent quality and geared to guests seeking quality over price.

What are the terms and conditions for booking an apartment?
Guests are asked to review and sign an easily understandable contract. Guests are required to initial each page, sign and submit payment terms. New York Vacation Apartments will not confirm an apartment until a client has reviewed the contract.

Is there a minimum required stay for the apartments?
The stays vary between 3 days to one week minimum. Each apartment is different. Please consult with your agent if you require a stay less than 7 nights. Guests staying under seven nights are not entitled to complimentary amenities and booking discount.

How fully equipped are New York Vacation Apartments apartments?
The majority of the New York Vacation Apartments inventory consists of apartments yet all apartments include linens, towels, hair dryer, iron, coffee maker, pot/pans and kitchen essentials.

How do you get the keys to the apartment?
Most of the apartments are welcomed by a personal greeter who will give the keys to you in addition to explaining how the cable, Internet, washer/dryer, etc operate. This is why New York Vacation Apartments requires your flight number and arrival time to await your arrival. Your New York host will be waiting for you in the apartment. All guests are provided a 24/7 mobile number to contact for emergencies.

How is the security deposit handled?
The security deposit for all apartments is fully refundable 14-30 days after departure. New York Vacation Apartments will not accept credit cards as payment for the security deposit. Guests are required to submit a personal check or wire transfer 7 business days after booking the apartment. Guests will not receive arrival instructions unless a security deposit check is mailed.
Refundable Security Deposit

What is the cancellation policy?
New York Vacation Apartments encourages guests to consider a travel insurance policy in the event of any emergencies. Unfortunately, guests will not be refunded the booking fees even in extreme cases. If the cancellation occurs six months to arrival date, owner may consider refund 50% in anticipation of re-booking the apartment. This is not guaranteed and will depend on the owner. We strongly recommend not booking an apartment if you anticipate any cancellation or family emergency.